Customer Service Associate

Salary Range: $15.57 Hourly

PRIMARY OBJECTIVE:

We don’t hire people to chase carts – we hire people driven for success! As a Store Associate, you’ll spend part of your day behind a cash register, part stocking shelves and the whole time working with customers and building your career. You play a crucial role in keeping the store running. It is a fast paced, hands-on role with a lot of responsibility. This is more than just work – this is working together for our customers!   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Processes customer purchases. 
• Performs general cleaning duties. 
• Stocks shelves and displays as needed. 
• Assists management in achieving store appearance and maintenance standards.  

• Identifies and rectifies hazards and/or equipment in need of maintenance to provide a safe environment.  

• Assists customers with problems or concerns, and contacts management as appropriate regarding customers with problems or concerns.  

• Provides feedback to management on all products, inventory losses, scanning errors, and general issues that could impact productivity.  

• Processes customer purchases, performs general cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales.  

• Participates in taking store inventory counts according to guidelines.  

• Complies with all established company policies and procedures.  

• Collaborates with team members and communicates relevant information to direct leader.  

• Upholds the security and confidentiality of documents and data within area of responsibility.  

• Other duties as assigned.  

JOB QUALIFICATIONS:

• Provides prompt and courteous customer service.  

• Ability to operate a cash register efficiently and accurately. 

• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler.  

• Ability to perform general cleaning duties to company standards.  

• Ability to interpret and apply company policies and procedures.  

• Excellent verbal and written communication skills.  

• Gives attention to detail and follows instructions. 

• Ability to work both independently and within a team environment.  

• Ability to stay organized and multi-task in a professional and efficient manner.  

• Meets any state and local requirements for handling and selling alcoholic beverages.  

PHYSICAL DEMANDS:

• Ability to stock merchandise from store receiving to shelving.  

• Ability to place product, weighing up to 45 pounds, on shelving at various heights.  

• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store. 

Why Work for North Market?

North Market is a different kind of grocery store. We work with our community to actively improve their overall wellbeing by intertwining quality foods, health services and whole-health programming into a single experience. While our daily work takes place at the individual and family level, our ultimate goal is to create a thriving North Minneapolis.