Customer Service Associate

Salary Range: $14.2500 To 14.2500 Hourly

Reports to: Customer Service Manager

 

PRIMARY OBJECTIVE:

The primary objective of the Customer Service Associate is to provide a high level of service while assisting customers with questions, purchases, returns, packing, and carry out.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers, offer friendly, helpful service.
• Provide accurate service and ensure the correct accounting of transactions by using correct prices, departments, and codes.
• Answer questions about market products and services. Refer unresolved questions or problems to appropriate staff.
• Receive payment in full for purchases; return accurate change.
• Balance cash drawers at the end of the shift and complete readable, accurate day sheets.
• Facilitate the movement of check-out lines by maintaining the department standards for speed.
• Call for back-up as needed to ensure optimal customer service and smooth traffic flow.
• Answer phone as needed and refer calls to appropriate staff.
• Assist with price checks, carry-outs, shop backs, and returns.
• Maintain Front End area in a clean, orderly condition by organizing carts and baskets, replenishing bags, maintaining register supplies, sweeping/mopping, picking up litter and emptying trash.
• Complete daily and weekly cleaning tasks.
• Follow security procedures. Ensure a safe working/shopping environment through awareness and proactive customer service and reporting suspicious activity the Manager on Duty.
• Follow safe work habits by making the sales floor a safe and organized environment for customers and employees.
• Follow and comply with Minnesota Department of Health procedures, including weights and measures, health and sanitation, and safe work practices.
• Consistently work to ensure timeliness, accuracy and service standards are achieved.
• Effectively communicate with co-workers and management.
• Adhere to North Market’s core values of Community, commitment, wellbeing service and excellence.
• Perform additional tasks as required by the Customer Service Manager.

RELATIONSHIPS AND CONTACTS:

Supervisory Relationships

• None

Organization Relationships

• Daily contact with Customer Service Manager to ensure projected Department goals are being met.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Demonstrated customer service skills, including ability to project friendly, outgoing presence.
• Excellent communication skills and willingness to work in a team environment.
• Ability to deliver information and guidance in a clear and concise manner to customers.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to sustain prolonged standing and walking on the sales floor.
• Ability to frequently bend, twist, stoop, and crouch.
• Ability to reach both high and low places with ease.
• Ability to lift up to 20 pounds repeatedly, up to 50 pounds occasionally.
• Ability to perform continuous fine work with hands.
• Must be able to perform repetitive tasks for prolonged periods of time.
• Must thrive in a team working environment.
• Must be able to work in a cold environment for prolonged periods of time.

WORK SCHEDULE:

• The work schedule will vary and include mornings, afternoons, evenings, weekends, and holidays.
• As a 7:00 AM to 9:00PM, 7 days a week operation, Saturday and Sundays are considered part of the work week.

BENEFITS:

North Market provides a comprehensive and competitive package of employee benefits for eligible employees working 18.75 hours or more. The benefits package includes:

• Paid holidays > Personal Time Off (PTO)
• Temporary Disability Bank (TDB)
• Medical and dental coverage
• Life insurance
• 401 (k) retirement plan
• Profit-sharing plan
• FMLA
• Parental leave
• Employee assistance program

North Market employees also enjoy the additional perks of high quality leadership development opportunities and a collaborative work environment with other passionate employees.

 

Why Work for North Market?

North Market is a different kind of grocery store. We work with our community to actively improve their overall wellbeing by intertwining quality foods, health services and whole-health programming into a single experience. While our daily work takes place at the individual and family level, our ultimate goal is to create a thriving North Minneapolis.